Isn’t this sweet? We will have matching phones next week.
I really wanted a black one, afraid I’d tire of pink, but then I realized we’d get our phones mixed up and I’d be calling myself. It’s hard enough to get hold of him as it is without calling myself.
You can tell I’m a little tired. I’ve been on the phone dealing with this for seven and a half hours.
But, as a reward for the searching…I did get two free phones, no activation fees, and shipping dropped. The fact that I wasn’t getting email today until 4-5 hours later seemed to work in my favor.
Another consolation is that I turned down the car charger and just found it ($25-$30 on ebay for 1.99 with free shipping).
See, the guy said something about “unless you are eligible to have the activation fee waived, yes it’s $18.00 per phone”. I said, “What do you have to do to be eligible?”
“Well not really anything, your account will just show it here for us.”
“Can you check that?”
“Sure, I can check it for you.”
“No…no, that is not showing on your account.”
“Well, we’ve always paid our bills on time, we’ve worn our phones out, using them 5-10 years, and we’ve been loyal customers. Could that make us eligible?”
“It might, let me check here…yes, um, let me make a note of that here on your account.”
“So, are we eligible now?”
“Well, it will still be charged to your account, but when you get the bill, have them check your record and my notes will be here stating that we made you eligible, and they will honor that.”
“On both accounts, right?”
“Um, let’s see…just a moment (pecking of keys), yes, now that is listed as a note for both accounts. You should be set. Anything I can do to help.”
“Well, thank you.”
“You are welcome. Is there anything else I can do for you today?”
“That’s all, thank you.”
Three hours later, still trying to get my online password, they are auto-generating a text to my phone, and I heard my phone beep, but I cannot SEE the screen, which is why I’m shopping for a new phone ON-LINE.
I call, and for my trouble, she offers to drop the shipping.
“On both phones I’m trying to order?”
“Oh, yes, I’ll get that done.”
Only the sale isn’t showing “on their screen”.
I wait TWENTY MINUTES minimum on the phone on hold waiting for tech people who can “see” my screen.
I finally get to my sixth sales rep today and get the phones. Crazy.
That’s why I HATE switching phones. I don’t get you people who do it like every year. I just don’t get you. You are hip and happenin and your phones look great and sound cool, but I cannot give up 7.5 hours of my life and patience to phone purchasing every year. I just can’t do it.
But, soon, I’ll be hip for at least a month or two. Ya’ll be sure to compliment my phone, K?
Entry filed under: Family.